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Frequently Asked Questions

LUCKY HOOK PRIVATE CHARTER CANCELLATION POLICY

A specified deposit amount is required for each charter when booking online. Any remaining balance is expected to be paid in full on the day of the charter.

There is a 5-day cancellation policy.  If a cancellation is made 5 days prior to the departure day and time, the deposit will be refunded in full to the customer less a  processing fee of 6% of the deposit.  If a cancellation is made within 5 days of departure day and time, the customer will be billed the deposit for that charter.  The Captain reserves the right to cancel up to departure time due to unsafe or adverse weather conditions. If the captain cancels due to weather, an attempt to re-book the trip can occur if the customer’s schedule allows or the deposit will be refunded in full less a  processing fee of 6% of the deposit.

No refunds for no shows.  All sales are final.

LUCKY LADY PARTY BOAT CANCELLATION POLICY

There is a 3-day cancellation policy.  If a cancellation is made 3 days prior to the departure day and time, a refund is given subject to a processing fee of 6% of the total cost of the trip. If a cancellation is made within 3 days of departure day and time, the customer will be charged the full amount of trip. The Captain reserves the right to cancel up to departure time due to unsafe or adverse weather conditions. If the captain cancels due to weather, an attempt to re-book the trip can occur if the customer’s schedule allows or a refund is given subject to a processing fee of 6% of the total cost of the trip.

Reserving your ticket online does not guarantee we sail; the Lucky Lady must have 10 passengers to sail.  No refunds for no shows.   All sales are final.